October 2016


Check the box for better outcomes

Checklists are an effective way to reduce errors and increase efficiency in health care. Time and time again they’ve proven their value in a multitude of industries. But in health care, they are essential. At Health Navigator, we use documentation checklists to ensure symptombased interactions are coded and recorded accurately and efficiently. Our Clinical Documentation Support (CDS) engine delivers relevant follow-up questions and options to support a rapid medical history. Through feedback from these lists, health care personnel can make better, more accurate decisions without missing any crucial steps. The Health Navigator documentation checklists include important characteristics, such as:


– Short, understandable queries,
– To-the-point action items,
– Ability to be used in difficult situations,
– Practical application in diagnostics, and
– Real-world applications and testing.


To learn more about this topic, we recommend The Checklist Manifesto, by Atul Gawande, a book that details the results of implementing checklists in a World Health Organization study.

For more information about using documentation checklists during a symptom checking encounter, contact us for a demo of our platform and capabilities.



New Content Offering

In support of telehealth programs, we’ve recently updated our After Care Instructions (ACI). The Health Navigator ACI module includes information about a variety of infections, diseases and conditions, injuries, first-aid topics and more. These topics are designed to give patients a better understanding of their diagnosis, symptoms and treatment – leading to optimal outcomes. The ACI content covers more than 200 pediatric and adult topics.


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Health Navigator featured news

Meet our new partner: Find-A-Code. We’re helping to expand their library of search terms for medical coding and billing. Learn more.


Health Navigator aims to answer, “Which patient should be seen first?” Check out our profile in Managed Health Care Connect: Pre-visit diagnostic engine helps prioritize patients and improve efficiency


In honor of Health Literacy month in September, we shared tips for identifying limited literacy in eHealth encounters. Read our story in Health IT Outcomes: Health literacy: Improve outcomes by keeping patients in the know


Analyzing common chief complaints could be a new step in staff training. Learn why in our HIT Leaders & News article: Using telehealth data to improve patient care


Telehealth is expected to become an area of focus in medical school curriculum. Read about how Coded Chief Complaints may play a part in this.

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