July 2017


5 ways to turn your digital health assistant into

an mHealth tool


mHealth technologies can improve consumer engagement, access, and care management. One area gaining traction is the use of digital assistants and bots in mHealth. Early adopters have already begun incorporating symptom-checking technology into their device strategies.

Consider the following ways that clinical content can turn a digital assistant into an mHealth tool:

1. Engage consumers with a personalized, near-human encounter.
Gather demographic information to create a personalized, engaging experience for customers.

2. Provide valuable health care information when people need it most.
Give consumers convenient, on-the-spot access to information and care recommendations.

3. Tailor digital outputs to promote your network.
A digital assistant or bot can be tailored to deliver clinical advice and information that supports a specific company or health system.

4. Deliver quick, reliable health information that can be shared with a medical professional.
Blend the process of a clinic visit with digital assistant technology to deliver information quickly and provide pre-visit documentation.

5. Support better decision making with consumer- and clinician-friendly tools.
Give people access to understandable health information to support better health care decisions.

Learn more about Health Navigator’s solutions for digital health assistants.


Simple solutions for your patients’ summer health pains


Did you know one in five people experience an injury while on vacation? As summer and prime vacation season heat up, many hospitals and health systems will see an influx of patients with injuries or illnesses related to summer activities. From adult to pediatric patients, traditional health care and telemedicine providers will see everything from cuts and bruises, to sprains, broken bones, rashes, and heat-related conditions.

Our Health Navigator After Care Instructions (ACI) deliver patient content related to knee, ankle, leg, and arm injuries, among other topics, to help clinical staff and telemedicine providers easily educate patients on how to care for common summer health needs.

 ACI content includes tips for:

  • Minor cuts, scratches and scrapes;
  • Minor bruises, sprains or strains;
  • Over the counter medication; and
  • When patients should call a doctor.

Learn more about Health Navigator’s ACI content for summer-related injuries and illnesses.



Improving medical encounters, from beginning to end


Every clinical encounter tells a story: it has a beginning, middle and an end. Health Navigator helps tell that story in appealing, digital formats, through our:

1. Natural Language Processing (NLP) engine converts user free-text symptoms into severity-coded chief complaints. Our NLP engine helps gather and organize symptoms at the beginning of the medical encounter.

2. Clinical Documentation Support (CDS) engine presents checklists and follow-up questions for every chief complaint to ensure health care personnel gather all the right information from a patient. CDS supports the middle (“tell us more” portion) of an encounter.

3. Triage Level of Care (TLC) engine is part of the end of the encounter, where it delivers insight into the type of care needed and where the patient can go to receive care.

Want to learn more? Call us for a demo of the Health Navigator platform.



Health Navigator Featured News


Health Navigator was named one of Healthcare Tech Outlook’s “10 Most Promising Telemedicine Solution Providers of 2017.” Check out our company profile.

Learn how our Natural Language Processing engine helped NurseWise reduce red flags, improve staff morale, and decrease patient wait times to nurse.

Health Navigator CEO and chief medical officer, Dr. David Thompson, demonstrated how our platform supports Microsoft’s health bot at the Digital Health World Congress.

Health Navigator’s problem-solving technology was featured as a solution in a recent Emergency Physicians Monthly article.


We’ve launched Health Navigator V. 11.4. With the fourth update of 2017, the Health Navigator quality improvement program continues to leverage the results from testing against large clinical data sets. Highlights from V. 11.4:

  • Expanded list of coded chief complaints to 472, covering 99.9% of medical encounters
  • Added 500 new clinical concepts and follow-up questions
  • Translations now available in Arabic and Hindi (already available in English, French, German, Spanish, and simplified Chinese)
  • Two new demo applications that feature Natural Language Processing and After Care Instructions


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