Client Partners



With the integration of Health Navigator’s established clinical vocabulary and symptom checker technology, Microsoft’s new health bot technology can use layperson language to ask patients about their main symptoms or problems, inquire further with relevant follow-up questions, and suggest care options and possible causes.

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MDLIVE is a leading provider of telehealth services providing telehealth, online and on-demand healthcare that benefits consumers, employers, payers, hospitals, physician practice groups and accountable care organizations. Headquartered in Sunrise, Florida, MDLIVE works with Board Certified physicians and therapists, nationwide to provide 24/7 connected care.

Carenet has been helping major healthcare organizations by providing 24/7 expert care advocates, clinical support, and proactive outreach that motivates consumers to make better healthcare decisions – positively impacting both cost and quality outcomes.


Clients - CarePortMD

Pager is a mobile-first, AI-powered solution that is changing how people connect with and navigate healthcare. Headquartered in New York City, Pager was founded by a group of experienced tech entrepreneurs and healthcare executives, and is backed by leading venture investors. For more information, visit

ClearTriage is a leading provider of decision support software for telephone triage nurses. ClearTriage uses clinical guidelines from Drs. Barton Schmitt and David Thompson in an easy-to-use, online system that stores the call note in any EHR. ClearTriage includes After Care Instructions from Health Navigator that can be sent to the patient to reinforce the care advice discussed during their call.

The CarePortMD platform combines telemedicine, clinical decision support and health care logistics to empower patients with mobile access to patient-centric care at the right time, place and price. We enable a rapidly expanding network of organizationally-distinct providers with tools to work collaboratively to meet the ongoing healthcare needs of better-engaged, better-informed patients.

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Find-A-Code is an online medical coding and billing library. Our libraries include extensive information for ICD-10-CM, ICD-10-PCS, CPT, HCPCS, DRG, APC, NDC codes and more.  Find-A-Code also includes interlinked coding newsletters, acronyms, definitions, images, fees, calculators and tools that speed up the coding and billing process by bringing these many resources as close as a click of the mouse or tap of the finger.

Self Care Decisions distributes a Symptom Checker for use on websites, in mobile apps and within patient portals.  The Symptom Checker is a consumer-friendly version of the nurse triage protocols used by more than 90% of nurse advice lines in North America. The content is evidence-based and written by Drs. Barton Schmitt and David Thompson. The Symptom Checker helps parents and other adults evaluate symptoms and determine the proper action to take, if any.  The value of the Symptom Checker tool is to support healthcare decision-making and provide step-by-step self care instruction for symptoms which can be managed at home.  The content is reviewed and revised annually by the authors and a panel of expert reviewers.  More topics are added every year.

Status Go! has built a better call center triage application. TriageNow is a software application that is built completely for the platform. The app is highly customizable to meet the specific needs of various healthcare organizations. It has been designed and engineered using Salesforce’s native programming language (Apex) and published best practices for development. TriageNow leverages clinical content from Schmitt-Thompson, the gold standard content provider, and natural language processing (NLP) technology from Health Navigator. TriageNow supports multi-channel triaging, including telephone-based and chat-based triage, and secure telemessaging.

Keona Health produces Health Desk, the telephone and online customer experience software for Health Care. With Health Desk nurses can triage calls with evidence-based guidelines, staff can intelligently schedule according to your providers’ preferences and patient’s geo-location, physicians can accept telemedicine visits, and more. Health Desk is fully integrated into your electronic health record and telephone IVR software. It lets you insert your own workflow rules and scripting right into the app, reducing errors, easing training, and improving employee retention, all while tracking key service metrics like first call resolution and total resolution time.