August 2016


Using telehealth data to improve your practice

Did you know it’s possible to analyze the top reasons patients call for medical assistance? Historically, the outcome of the encounter is analyzed, but there hasn’t been a way to do that efficiently until now. Health Navigator analysts recently explored data from nearly 20,000 patient interactions from medical call centers to identify the most common reasons people sought medical advice. Not only that, but the urgency of the patients’ symptoms and the time of the calls were also analyzed.

Why would knowing this information benefit your telehealth or medical call center operation? Identifying the most common chief complaints of your patients or callers helps you better prepare for patient interactions, provide staff training and improve patient education.


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Heat emergencies: When is heat dangerous?

A “hot topic” this summer is heat emergencies. Why? With the heat wave that’s swept the country, complaints of heat exhaustion and possible heat stroke are plaguing emergency rooms, telemedicine organizations and medical call centers. Here’s some information that might be helpful for your patients to keep from overheating.

  • Heat stroke is more serious than heat exhaustion, although heat exhaustion is more common.
  • Heat exhaustion can turn into heat stroke. Be sure to treat exhaustion immediately to avoid more serious problems. On a hot day, heat exhaustion is the most common reason healthy people start to feel tired, nauseated or weak.
  • To treat heat exhaustion: The primary problem for victims of heat exhaustion is dehydration, so drinking lots of liquids and replacing electrolytes is a good idea. The best liquids to treat heat exhaustion are rehydration drinks (like Gatorade or Powerade) or cool water. Eating some salty snacks won’t hurt either.
  • The very young, very old and obese individuals are at a greater risk of heat-related illnesses. Babies get dehydrated quicker because they’re small, elderly people have a decreased ability to sweat, and obese individuals have a decreased ability to disperse heat throughout their body.
  • To avoid heat-related illnesses: Stay hydrated – drinks lots of cool liquids. When working in hot weather, take 5-minute water breaks in the shade every 25 minutes, even if you’re not thirsty. Wear lightweight clothes and limit exercise sessions, especially if humidity is high. And SLOW DOWN. It takes your body at least a week to acclimate to a hot environment.


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Health Navigator feature news

We’ve expanded the language capabilities of the Health Navigator platform. Check out the AnswerStat article: Health Navigator Adds Spanish & German


Telehealth can make a difference for both patients and providers. Learn how in the Health IT Outcomes story: 3 Ways Telehealth Benefits Patients & Providers


How does a multilingual telehealth platform support provider efficiency and patient satisfaction? Read the story in HIT Leaders & News: Diagnosing the world: How telehealth can help


The top 5 reasons patients called a medical call center were fever, vomiting, stomach pain, cough, and head pain. Learn more about the analysis in the Health IT Outcomes article: What drives telehealth calls?

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